Shipping & Returns

 Shipping Policy
Thank you for visiting and shopping at Uncle Percy. 
Following are the terms and conditions that constitute our shipping policy.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or holidays.
 Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, 
we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping is free for every purchase over € 14,99 within the Netherlands and Belgium.
Delivery delays can occasionally occur and we do not take responsibility for this.

Shipment to addresses in the Nehterlands
Uncle Percy ships to addresses within the Netherlands with PostNL,DHL or DPD. 
Pick up point delivery is also possible for most carriers in the Netherlands.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Uncle Percy is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Uncle Percy is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 
The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Uncle Percy is not responsible for any customs and taxes applied to your order. 
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Uncle Percy is not liable for any products damaged or lost during shipping. 
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

Shipping rates & delivery estimates

Shipping to country’s in Europe is set with a flat-rate, this rate will be visible when checking out.
Shipping outside Europe is also set with a flat-rate and will be shown when checking out.

Please note that the flat-rates do not include customs fees. 
We are not responsible for any additional costs other then our shipping flat-rate and price of purchase.
Delivery delays can occasionally occur and we do not take responsibility for this.

Returns

Return & Refund Policy
Thanks for shopping at Uncle Percy.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns
The products that are handmade ( collars and leashes ) cannot be returned.
Please make sure you meassure your pets neck precisely.
The boxes can only be returned if the box is intact and unopened.
Please contact if you do so.

Refunds
If you are not satisfied with your purchase, please contact us.

 Shipping
If for some reason we can not come to an agreement regarding your satisfaction of our products, we could ask for you to return your purchase in exchange for a refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

 Contact Us
If you have any questions on how to return your item to us,  contact us here.

Delivery Region

Delivery time

Cost

The Netherlands and Belgium

1 – 2 days (workdays)

Free delivery for orders above € 14.99

Europe

1 – 5 days (workdays)

€ 2.99 for orders above € 14.99

Rest of the world

7 – 28 days (workdays)

€ 16.99 for orders above € 14.99